Last updated: September 16, 2026
We offer a 30-calendar-day return window for items delivered in the contiguous United States. This policy explains the difference between a remorse return and a defective item return, how to start a return, and how refunds are processed.
Return Window
You can request a return within 30 calendar days from the delivery date. The delivery date is the date the carrier marks the item as delivered or the date the furniture delivery team completes delivery. Requests received after 30 calendar days do not qualify for a return.
How to Start a Return
Contact us at info@scandinaviandesignsoffer.com or +1 628-237-8723, Monday–Friday, 9:00 AM–6:00 PM PT. Provide your order number, the item you want to return, the reason, and photos if the item is defective or damaged. We review the request and send a Return Authorization (RA) number and return instructions. Do not send an item back without an RA number. Returns sent without an RA number can be refused.
Return method: You return items by mail or by scheduled furniture pickup. For small items, we provide a prepaid return label. For large furniture, we arrange a pickup with a third-party carrier. The return address is 12537 Kittridge St, North Hollywood, CA 91606, United States. We do not charge a restocking fee. Returns are free.
Remorse Returns
A remorse return means you changed your mind, ordered the wrong size or color, or no longer need the item. For a remorse return, the item must be unused, in its original packaging, and include all parts, hardware, manuals, and accessories. You must package the item securely for transit. We provide free return shipping and do not charge a restocking fee. After we receive and inspect the item, we process the refund within 1–2 business days. The refund goes to the original payment method. Your bank or payment provider can take 7–10 business days to post the refund.
If the item is used, damaged by you, missing parts, or not in its original packaging, the return does not qualify as a remorse return. We contact you and explain the condition issue. If the item is defective or damaged, the defective item section below applies.
Defective or Damaged Items
A defective item means the furniture arrived damaged, has a manufacturing defect, or is not the item you ordered. Contact us within 30 calendar days of delivery. Provide your order number, photos or a short video of the issue, and the packaging condition. We cover return shipping for defective or damaged items and do not charge a restocking fee. We arrange a replacement, a repair, or a refund. If the same item is not available for replacement, we issue a full refund. For visible delivery damage, note it on the delivery receipt before signing. For hidden damage, keep the packaging and report the issue within 30 calendar days.
Furniture-Specific Notes
Wood grain, color, and finish can vary between pieces. These natural variations are not defects. Damage caused by improper assembly, misuse, or modification is not a defect. If an item arrives with a defective part, we can send the replacement part instead of a full return when that resolves the issue. Do not assemble the item if you plan to return it. Assembled items do not qualify for remorse returns unless they are defective or damaged on arrival.
Cancellations
You can cancel an order before it ships. Contact us with your order number. If the order has not shipped, we cancel it and refund the full amount to the original payment method. If the order has shipped, the return process above applies. We process cancellation refunds within 1–2 business days after cancellation. Your bank or payment provider can take 7–10 business days to post the refund.
Refund Timing
We process refunds within 1–2 business days after we receive and inspect the returned item. We send the refund to the original payment method. The time for the refund to appear depends on your bank or payment provider and can take 7–10 business days. We send an email when we process the refund.
Contact
Email: info@scandinaviandesignsoffer.com
Phone: +1 628-237-8723
Hours: Monday–Friday, 9:00 AM–6:00 PM PT
Address: 12537 Kittridge St, North Hollywood, CA 91606, United States